Need
Trustworthy AI assistance for Ohme's internal teams and customer-facing flows, grounded in company knowledge.
What we did
Designed and built the AI platform end to end: assistants that answer questions from company knowledge and help troubleshoot issues, with human approval for sensitive steps, company single sign-on, and monitoring of quality and cost. Moved the platform onto managed cloud services.
Outcome
A secure, observable AI platform that the business can extend with new agents and features without changing its core.